How do I create a Maids in Black Account?
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
How do I create a TotalClean Account?
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://totalclean.launch27.com/login/
Do you service my area?
If you’re within the Bournemouth – Poole – Christchurch area, absolutely. If we can reach your home within 30 min from Bournemouth, we can clean it.
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
How much will it cost?
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
Do you bring your own cleaning supplies, products and equipment?
Yes, we bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively we can use your products if you would prefer. Please let us know if you would prefer green cleaning services so we can plan for this(extra charge for green cleaning products).
Can I request special tasks or extras?
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.